Highlighted in a lead article in the FT today is the failure of what used to be named Standard Life Aberdeen to get their branding right. They report that several advisors told the company not to use the proposed name of Abrdn which has been widely ridiculed. The company has now decided to use simply “Aberdeen”.
Now I have some knowledge of this subject and the latest choice is no better. Aberdeen is the name of a city and hence not easily protectable as a registered trademark. The web address http://www.aberdeen.com is also already in use by someone else.
They should have started from scratch with a new and easily protectable name. Better late than never is the motto here.
Aviva is a good example of a wise and successful name change from CGNU, Commercial Union and Norwich Union. It can be done even if it takes some time for customers to get used to a new name. But trying to use a name like Aberdeen just shows that whoever made that decision does not understand the basics of sound branding.
Roger Lawson (Twitter: https://x.com/RogerWLawson )
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