Missing Dividends and the Small Claims Court

There is an interesting article in today’s FTMoney supplement about the merits of pursuing claims using the small claims court versus the financial ombudsman. The former seems to be both quicker and more effective from the comments of FT readers. My own experience of using the small claims court a few years ago was likewise positive. I complained about a headboard delivery from Dreams and after some lengthy correspondence I filed a claim in court, which is very simple to do electronically, and promptly received a response from their finance director resolving the issue. A letter from a court clearly grabs attention. To show there was no hard feelings as a result we recently ordered two new beds from Dreams and are totally satisfied with both them and the delivery process.

I mentioned the problem of missing dividends on a company held in two different ISAs back in November – see https://roliscon.blog/2018/11/21/missing-dividends/ . They have still not arrived. I could complain to the Financial Ombudsman but it might prove to be best to file a claim in the small claims court instead. I’ll give the ISA suppliers a final warning before doing so but I am certainly losing my patience over the matter.

Roger Lawson (Twitter: https://twitter.com/RogerWLawson )

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Missing Dividends

I talked about having too much cash in my ISA and SIPP accounts in my last blog post. But in fact it’s not as much as it should be because dividends on my ISA holdings in JPMorgan Japan Smaller Companies Trust (JPS) did not arrive as expected. They should have been paid on the 7th November, and were on my direct holding on the register, but not on my ISA ones. The ISA ones are held in two different ISA accounts with different companies and neither platform seems to be able to explain why they have not arrived. They suggest it’s not their fault but we will see in due course no doubt. Is this another complication of the use of “pooled” nominee accounts I wonder?

Anyway it reinforces the point that investors should always check that they have actually received the dividends they are due. ShareScope has a very useful facility in that regard where the dividends are clearly recorded against your portfolio and it’s also easy to check ex-dividend and payment dates.

If anyone else has had problems with dividends on the above company, perhaps they could contact me.

Roger Lawson (Twitter: https://twitter.com/RogerWLawson )

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